Who will be my main contacts during an Internet Access delivery?

Throughout your Internet Access delivery process, we will have our service delivery managers standing by to assist you every step of the way.

We understand the importance of having a consistent point of contact for your Internet Access deliveries. Your assigned service delivery manager will be your personal liaison between your business and the ongoing deliveries at your sites.

Due to unforeseen circumstances, if your usual manager is unavailable due to vacation or illness, a qualified replacement will step in and take over. In the case of vacation, the replacement staff will be properly briefed and provided with a handover. If your usual manager is absent due to illness, though, we will need to ask for a little patience as the replacement Service Delivery manager familiarizes themselves with your requirements. You can also always email us at the specific address provided to you, which ensures that the replacement manager can easily review past communications and stay up-to-date on discussions.

Nevertheless, we aim to make sure that the replacement manager will eventually step aside for your usual contact again. We highly value the relationship between you and your designated manager and understand the importance of maintaining consistency and familiarity in your interactions and won’t easily replace them so you always know who you are dealing with. You can also contact us through our contact form for a quick response.