Managed Network Services

Managed Network Services

Need help with managing your SD-WAN and related network infrastructure? Our Managed Network Services are there to help you! We are happy to unburden you with the management and security of the various components of your company network.

Managed Network Services

IPknowledge Managed Services are primarily aimed at guaranteeing the quality and continuity of your business network. This includes tasks such as performing network configuration changes, monitoring, maintenance, updates, detecting, resolving and preventing network problems, and protecting your network to ensure a fast application response. The Managed Network Services are available for a fixed price per location per month, and are offered in three service levels (see table for an overview):

The ‘platinum’ variant called ‘Service Assurance’ offers you complete unburdening, twenty-four hours a day. We take care of all activities around your company network without you losing control. IPknowledge provides the configuration, monitoring, management and security of your SD-WAN network infrastructure, 24/7. From the implementation of changes to detection, response and mitigation of network and security incidents.

The ‘gold’ variant called ‘Support’: Our network engineers are available during office hours to implement changes and malfunctions. We help you to adjust the SD-WAN configuration, capacity management, connectivity, commercial management and error handling and resolution. Daily health checks of your company network and (proactive) problem management is included.

The ‘silver’ variant: ‘Visibility as a Service’, the foundation of all ‘managed network services’. An advanced and complete network surveillance system, delivered ‘as a service’. The solution for end-end network monitoring, measurement, surveillance, registration, alerting and analysis of your network, application, server and security incidents and performance. All available relevant status and performance data of your company network is made centrally available, so that a complete overview is created, end-end, worldwide. The dashboards, alerting thresholds and reports are set up as desired, for easy tracking of all metrics (KPIs) relevant to your business.

Service Levels (SL) Time Window Name Description
Platinum 24×7 Service Assurance Continuous pro-active surveillance and incident management by human network operators. Self-driven break-fix orchestration. Includes Gold SL.
Gold 8×5 Support Technical support. Network engineers available during CET business hours in case of faults, changes and problems. Pro-active health checks. includes Silver SL.
Silver Continuous Visibility SaaS Network Visibility. Monitoring and alerting system including (application) performance visibility.

What service does IPknowledge offer?

In addition to implementation, IPknowledge also provides management of your company network. Read the brochure for an overview of all the managed service options we offer!

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